Founder stories from the world of Data and AI The Growth Playbook: Data & AI AI in Customer Support with Ryan Wang - CEO @ Assembled - ThinkData Podcast

Episode 34

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Published on:

16th Nov 2025

S3 | E34 | AI in Customer Support with Ryan Wang - CEO @ Assembled

In this episode, I sat down with Ryan Wang, CEO & Co-Founder of Assembled, the AI-powered workforce management platform transforming how companies run customer support.

We dived into:

• The spark behind founding Assembled

• The misconception around AI “replacing” roles

• Key differences between U.S. and European adoption of AI

• How agentic AI could reshape frontline support

• What CX and CS teams must prepare for over the next 3–5 years

A must-listen for anyone building in AI, customer operations, or scaling support teams globally.

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About the Podcast

ThinkData Podcast
The Growth Playbook: Data & AI
The Growth Playbook brings you inside the minds of the leaders shaping Data and AI. Each episode, we sit down with some of the most interesting voices in the industry, from startup founders to seasoned execs, to hear their stories, lessons learned, and the real strategies behind growing great businesses.

About your host

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Alex Hutchings

I’m the Co-Founder of the Dataworks Group, a specialist talent partner in the world of Data and Artificial Intelligence.

I’ve spent the last 15+ years working at the heart of this space, helping some of the most exciting companies on the planet build world-class Data and AI teams.

Through our roundtables, live events, and right here on the ThinkData Podcast, my goal is simple: to bring you real insights from the fastest-growing talent market in the world.

Whether you’re building, hiring, or just curious about what’s next, you’ll hear straight from the founders and senior leaders shaping the future of work.